1. About Blulevel Estimating

Blulevel Estimating Pty Ltd(“Blulevel”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information we collect and hold.

This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you visit or use the Blulevel Estimating website, create or use an account, request an estimate, contact us, or otherwise interact with our services.

By using our website or providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy.

2. Personal Information We Collect

Depending on how you interact with Blulevel, we may collect personal information including:

• First and last name
• Company or business name
• Email address
• Phone number
• Business and project information
• Billing and payment information
• Account login and registration information
• Project addresses and construction-related information
• Information contained in plans, drawings, documents and files submitted to us
• Communications and enquiries you send to us
• Information provided when requesting a quote, booking a demonstration or engaging our services
• Information relating to your use of our website and digital platform

We only seek to collect information that is reasonably necessary for our business functions and activities or to provide our services to you.

3. Information Collected Automatically

When you visit our website or use our digital platform, we may automatically collect certain technical and usage information.

This may include:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages visited
• Date and time of visits
• Time spent on pages
• Referring website or source
• Device identifiers
• Website interactions and usage information
• Diagnostic and security information

We may use cookies and similar technologies to help operate our website, understand how visitors use our website, improve performance and functionality, and support analytics and marketing activities.

You can adjust your browser settings to control or block cookies. Some website functionality may be affected if cookies are disabled.

4. How We Collect Personal Information

We may collect personal information directly from you when you:

• Complete a contact or enquiry form
• Request a quote or estimating service
• Book a demonstration
• Create or manage an account
• Upload project plans, drawings or other documents
• Purchase or request our services
• Contact us by email, telephone or other communication channels
• Subscribe to communications or marketing
• Use our website or digital estimating platform

We may also receive information from third parties where you have authorised them to provide that information to us or where permitted by law.

5. How We Use Your Personal Information

We may collect, hold, use and disclose your personal information for purposes including:

• Providing our services — To provide construction estimating, digital takeoff, quantity, reporting and related services requested by you.
• Managing your account — To create and manage your account, authenticate users, provide access to our digital platform and maintain your account information.
• Processing projects and estimates — To review project information, plans, drawings and documents and prepare, manage and deliver estimating services and reports.
• Communicating with you — To respond to enquiries, provide quotes, arrange demonstrations, discuss projects, provide customer support and communicate with you about our services.
• Payments and administration — To process payments, invoices, quotes and other business administration associated with our services.
• Improving our services — To analyse website and platform usage, identify trends, improve our estimating processes, develop our services and improve your experience.
• Marketing — Where permitted by law, we may use your contact information to provide information about Blulevel services, updates, offers and other information that may be relevant to your business. You can opt out of receiving marketing communications at any time.
• Security and fraud prevention — To protect our website, platform, systems and users, detect suspicious activity, prevent fraud and maintain the security of our services.
• Legal and regulatory purposes — To comply with applicable laws, regulations, legal processes and lawful requests from government authorities.

6. Project Plans and Documents

When you use our estimating services, you may provide project plans, drawings, specifications, schedules, documents and other construction-related information.

We use this information to provide the estimating and related services requested by you.

You should ensure that you have the necessary rights and permissions to provide any documents or information to Blulevel, including information or intellectual property belonging to third parties.

Project information may also be retained as necessary for providing our services, maintaining business records, resolving disputes, complying with legal obligations and protecting our rights.

7. Disclosure of Personal Information

We may disclose personal information where reasonably necessary for the purposes described in this Privacy Policy.

This may include:

• Our employees, contractors and professional advisers
• Service providers who assist us with website hosting, technology, communications, payments, analytics, security and business operations
• Providers supporting our digital estimating platform
• Professional advisers such as accountants, lawyers and consultants
• Business partners where necessary to provide requested services
• Government agencies, regulators or law enforcement where required or permitted by law
• A purchaser or successor in connection with a proposed or completed business sale, merger, acquisition or restructuring
• Other parties where you have provided your consent or where disclosure is otherwise permitted or required by law

We do not sell your personal information as a standalone data product.

8. Overseas Disclosure and Storage

Some of our technology, hosting, software and service providers may operate or store information outside Australia.

Where we disclose personal information to an overseas recipient, we will take reasonable steps required under applicable Australian privacy laws to ensure that your personal information is handled appropriately.

The countries in which personal information may be processed or accessed will depend on the third-party services and technology providers we use from time to time.

Where practicable, we will identify relevant overseas locations where required by applicable law.

9. Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to provide our services, maintain business and financial records, resolve disputes, enforce agreements and comply with legal obligations.

The period for which information is retained may vary depending on the type of information and the purpose for which it is held.

When personal information is no longer required, we will take reasonable steps to securely destroy or de-identify it, subject to our legal and regulatory obligations.

10. Security of Personal Information

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

Depending on the circumstances, security measures may include access controls, authentication procedures, secure systems, monitoring and other technical and organisational safeguards.

However, no method of transmission over the internet or electronic storage is completely secure. While we take reasonable measures to protect your information, we cannot guarantee the absolute security of information transmitted to or stored by us.

11. Access and Correction

You may request access to personal information we hold about you.

You may also request that we correct personal information if you believe that it is inaccurate, incomplete, out-of-date or misleading.

To make an access or correction request, please contact us using the details provided in the “Contact Us” section below.

We may need to verify your identity before processing a request.

In some circumstances, we may be unable to provide access to certain information where an exception under applicable law applies. If this occurs, we will explain the reason where we are permitted to do so.

12. Deletion of Personal Information

You may request that we delete personal information we hold about you.

We will consider your request in accordance with applicable privacy laws.

We may need to retain certain information where required or permitted by law, including information necessary for legal, accounting, security, dispute resolution or business record purposes.

13. Third-Party Websites and Services

Our website or services may contain links to third-party websites, applications or services.

Those third parties operate independently from Blulevel and may have their own privacy policies and practices.

We are not responsible for the privacy practices, content or security of third-party websites or services. We recommend reviewing the privacy policy of any third-party website or service before providing personal information.

14. Marketing Communications

We may send you information about Blulevel, our services, industry updates, events, offers or other information that may be relevant to your business.

Where required by law, we will obtain appropriate consent before sending direct marketing communications.

You can unsubscribe from marketing communications at any time by following the unsubscribe instructions included in the communication or by contacting us directly.

15. Children’s Privacy

Our website and services are primarily intended for businesses, builders and construction professionals.

We do not knowingly collect personal information from children where collection is not permitted by law.

If you believe that a child has provided personal information to us, please contact us so that we can review the information and take appropriate action.

16. Business Transactions

If Blulevel is involved in a merger, acquisition, restructuring, sale of assets or other business transaction, personal information may be transferred as part of that transaction.

Where required by law, we will take appropriate steps to notify affected individuals or provide other required information regarding the transfer.

17. Disclosure Required by Law

We may disclose personal information where we reasonably believe that disclosure is necessary to:

• Comply with a legal obligation
• Respond to a lawful request from a government authority or regulator
• Protect or defend our rights, property or interests
• Prevent, investigate or address fraud, security issues or unlawful activity
• Protect the safety of our users or other individuals
• Establish, exercise or defend legal claims

18. Privacy Complaints

If you believe that Blulevel has mishandled your personal information or breached applicable privacy laws, you may contact us and make a privacy complaint.

We will review your complaint and take reasonable steps to investigate and respond to it within a reasonable period.

If you are not satisfied with our response, or if you believe your complaint has not been adequately addressed, you may contact the Office of the Australian Information Commissioner (OAIC).

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices or legal requirements.

When we make changes, we will publish the updated Privacy Policy on this page and update the “Last updated” date.

We encourage you to review this Privacy Policy periodically to stay informed about how we manage your personal information.

20. Contact Us

If you have questions about this Privacy Policy, want to request access or correction of your personal information, or wish to make a privacy complaint, please contact us.

Blulevel Estimating Pty Ltd
ABN: 48 617 435 079
Address: Ground Floor, Corporate One, 84 Hotham Street, Preston VIC 3072, Australia
Phone: 0434 342 316
Email: rick@blulevel.com.au
Website: https://blulevelestimating.com.au/

We will handle privacy enquiries and complaints in accordance with applicable Australian privacy laws.